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How luckygames Handles Your Personal Data

At luckygames, we collect only the data we need to run your account, process your payments via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected only as neededUPI, Paytm, PhonePe payment data protectedNo data sold to third partiesYour access rights explained clearlyAvailable where local law permits
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luckygames How luckygames Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how we handle your personal data, want to request a copy of the information we hold, or need to raise a concern, our privacy support team…

Email Privacy Team Send your data access request or privacy concern directly to our dedicated privacy email. Include your account ID and the specific data point you are asking about so we can respond accurately and promptly.
Live Chat Support Open the live chat window from any page on luckygames.run and select the privacy or account topic. Our agents can escalate your query to the data team if it requires a formal written response or document request.
Help Centre Ticket Submit a written ticket through our Help Centre for any complex privacy request — such as data deletion or correction. Tickets create a traceable reference number so you can follow the status of your request end to end.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at luckygames

We have built our data practices around the principle of collecting less and protecting more.

Data We Collect

We collect your name, email address, phone number, and payment identifiers such as your UPI VPA when you open an account. We also log device type, IP address, and session timestamps for fraud prevention and account security purposes.

Cookie Usage

Our platform uses session cookies to keep you logged in and preference cookies to remember your language and lobby layout. Analytics cookies help us understand which games you open first so we can improve the experience — you can manage these in your browser settings.

Payment Data Security

When you deposit via Paytm, PhonePe or UPI, your payment credentials pass through encrypted channels and are never stored on our servers in raw form. We work only with PCI-compliant payment processors who handle the transaction data on their secured infrastructure.

Account Security Practices

Every account on luckygames.run is protected by password hashing, two-factor authentication options, and automatic session expiry after a period of inactivity. Suspicious login attempts trigger an email alert to your registered address so you stay in control.

Data Retention Period

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention period lapses and no legal obligation requires us to keep it, we delete or anonymise your personal data.

Requesting Changes or Deletion

You can request a correction to inaccurate data or ask us to delete your account data at any time. Raise the request through our Help Centre ticket system or by emailing the privacy team; we will confirm receipt and process it within the statutory timeframe.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about data rights, access requests, cookie controls and how we handle personal data tied to UPI, Paytm and PhonePe payments. If your question is not answered here, reach out through the Help Centre.

We collect your name, email address, mobile number and any identity document you submit for verification. We also record your UPI VPA or Paytm-linked number when you make a deposit, along with device and session data for security monitoring.

Yes. Submit a data access request through our Help Centre ticket system or by emailing the privacy team. Include your registered email and account ID. We will compile and send you the data we hold within the timeframe required by applicable law.

We do not sell or rent your personal data. We share data only with payment processors such as PhonePe, Paytm and UPI networks to complete transactions, and with fraud-prevention services that are contractually bound to protect your information.

Raise a deletion request through the Help Centre ticket form or contact the privacy email directly. We will verify your identity first, then process the deletion within the statutory period. Note that some data may be retained where law requires it.

We use session, preference and analytics cookies. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies may affect how the lobby loads and could require you to log in again each visit.

Account data is kept for as long as your account is active and for a legally required period after closure. Payment records tied to UPI or Paytm transactions are retained for the period mandated by applicable financial regulations, then deleted or anonymised.

Payment credentials travel over encrypted connections and are processed by PCI-compliant payment partners. We never store your UPI PIN, Paytm password or PhonePe authorisation codes on our servers — those remain within the respective payment provider's infrastructure.

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